When misconduct or serious complaints arise in the workplace, it is critical to act fast and fairly. Many businesses attempt to resolve issues internally, relying on HR or management. But without an independent workplace investigator, the process can quickly become compromised. Bias, real or perceived, can damage trust and leave the organisation exposed to legal and reputational risks.
An independent workplace investigator provides a neutral, structured, and legally defensible process. They are not tied to internal politics or relationships. Their sole focus is to establish the facts, protect the rights of all parties, and ensure procedural fairness. For high-stakes issues such as sexual harassment, discrimination, fraud, or executive-level misconduct, independence is not a luxury. It is a necessity.
For example, in the Fair Work Commission case Gary Pinawin v. Doka Formwork Pty Ltd [2012] FWC 8352, the employer terminated an employee based on findings from an internal investigation. The Commission found the process was procedurally flawed, lacked impartiality, and ultimately ruled the dismissal unfair. The decision emphasised the importance of an unbiased and thorough approach, and highlighted how a failure to use an independent investigator can lead to costly legal consequences.
Beyond legal risks, a flawed internal process can damage morale and workplace culture. Employees are more likely to speak up about concerns when they believe those concerns will be handled impartially. An independent investigation not only protects the organisation, but also reinforces a culture of respect and accountability. It sends a clear message: this organisation takes misconduct seriously and handles complaints with professionalism.
Engaging an independent investigator shows your workforce and the wider community that your organisation is serious about integrity, transparency, and doing the right thing.
At Parker West Group, we conduct independent workplace investigations into allegations of misconduct, including bullying, discrimination, sexual harassment, executive level complaints, whistleblower disclosures, fraud and corruption. Our role is to uncover the facts while protecting your people, your workplace culture, and your reputation.